Image courtesy of Stuart Miles at FreeDigitalPhotos.net My wife hung up the phone and declared, â€œI am getting my hair colored for free today.â€ She had that smirky smile on her face that beamed of, â€œI did it again.â€ I smiled back, waiting … [Read more...] about Is There A Statute Of Limitations On Complaining?
My wife doesnâ€™t accept a bad customer experience. Sheâ€™s going to get what she paid for, and if she believes sheâ€™s been deprived from the value she deserves in any way, shape, or form, somebody is going to hear about it. This usually results … [Read more...] about Customer Service: A Little Kindness Goes A Long Way
I recently wrote a post diving into the question, â€œIs the customer always right?â€ Many of the comments revolved around how businesses will generally do what it takes (within reason) to make the customer happy with hopes of gaining returning … [Read more...] about My New Grill, and Why Is Customer Service So Hard?
I love Subway, but there's one location that I won't visit again, ever. My wife had ordered a Subway party sub for my birthday. When my wife picked it up, she immediately noticed that it was made with the wrong type of bread, and … [Read more...] about Would You Boycott a Business for Bad Customer Service?