Please increase IRS “hold music” funding
I just got off the phone with the IRS because I need to amend my return, and I had a question about interest and penalties. I got some more 1099-INT forms from Stacie’s bank back home after we filed our original return, so I need to file a 1040X (amended federal return).
Starting back in April, because I was an idiot when we filed our 2007 tax return, I had to sit on hold with the IRS for many hours. I learned something then:
The IRS rotates 2 classical songs over and over.
I’m not against classical music, but I’m against how they play them. One of the songs goes from a soft whisper up to an ear-piercing crescendo that no volume button could subdue. I can’t use my speakerphone while on hold at work because even at the quietest setting, people can hear the music 2 doors down. And if I use my headset, I have to hold the phone behind my ear, and hope that I hear when an IRS worker finally picks up the line.
So when I finally resolved my initial problems with my tax return, I figured I wouldn’t have to deal with the music again. But today, I finally got my butt around to calling them before sending in my 1040X (and the accompanying check) to be sure I did it right. Unfortunately for me, people are still bogging down the lines asking about their tax rebates. So I had to sit on hold for 45 minutes for a 5 minute conversation. Luckily, my officemate wasn’t in today so I could close the door and still use the speakerphone.
So please contact your congressman to increase the IRS’ budget to “hold music”. Preferably something in the medium volume range. Thank you.