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The cashier roller her eyes at me, but I didn’t care. I knew I was right.
All the self-checkout lanes were backed up, so I had wheeled my cart up to one of the express lane counters since I only had a few items. The register beeped as each item was scanned and placed in a bag, but something caught my eye.
I noticed a charge for nearly $5 for my tiny cluster of garlic. Looking closer, I saw that the recorded weight was almost a pound and a half. I stated that the garlic didn’t seem to weigh in correctly. Then came the eye roll and a deep sigh as she removed the item from my bill. She placed the tiny bag of garlic back on the scale.
“OK, see, I’m not touching the scale,” she said as she raised her hands in the air.
This time my garlic weighed in at 0.13 pounds for a cost of $0.44. She apologized and made some comment about how the scales seem to malfunction occasionally. I honestly believe my bottle of mouthwash was still on the scanner when the garlic was originally weighed. I could tell by the slight red tint on her cheeks that she he had fully expected the same weight to register and was slightly embarrassed.
I was satisfied that the charge was corrected, and wanted to squash the awkwardness that had crept into our interaction. “No worries, I’m surprised at what the scale says when I step on it some days as well,” I said. I laughed, she laughed, and the person behind me in line laughed.
This sequence of events is one reason why I normally go for the self-checkout isle. The cashiers simply don’t have any incentive to make sure everything is scanned in correctly. Why would they care about your money? The cashiers only have one goal in mind, and that is to get you through the line as fast as possible.
In the self-checkout lane I would be weighing the items myself, and would have certainly made sure everything else was of the scale, and certainly would have noticed the incorrect weight. When someone else does the work for you, a kind of “cruise control” usually creeps in and the mistake may not be noticed.
Walking out the door, the old phrase, ‘If you want something done right, do it yourself,” echoed in my head. Next time I’ll stick with the self-checkout isle.
Have you ever noticed a mistake by a cashier? Do you use the self-checkout lane?
Brought to you courtesy of Brock
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