Verizon Wireless actually got billing correct
A couple weeks ago, I told you that we added another line to our Verizon Wireless Family Share Plan to be my wife’s business line. They tried to pass a $25 “Activation Fee” on me but I refused it and they said they would credit the amount on the next bill. I got signed proof on my receipt that they would do so. They said if it was wrong, to just come in and show the receipt and they would correct it.
I was fully expecting to see the $25 fee imposed on our next statement, and sure enough it was. However, I also saw a $25 credit! The Verizon billing department actually did something right. Overall, I had $43 worth of credits. The next big chunk was a $15 phone number change when I had to switch lines due to an evil phone number. I also had some small adjustments for state taxes and other fees.
The total bill this month is $112. That’s considerably higher than our normal bill and still higher than what I expected for a regular bill with 3 lines. However, I did have to pay more than 1 month on the new line because of the overlap in the billing period. Next month should be closer to $100-105.
I’m inching closer to just dropping our home Vonage line, but that’s the number we’ve given out to everyone instead of our cellphone numbers. It’s also nice to use the Vonage minutes instead of my cell minutes when I’m on hold or a conference call. However, at slightly less than $20 a month, it’s a “luxury” I’m willing to keep for now.