Car loyalty used to be simple. You bought a car, liked it, and stuck with that brand for years. But things are changing. More drivers are switching brands, even after decades of loyalty. This shift matters because it affects how we shop, what we … [Read more...] about Why Some Car Brands Are Losing Loyalty from Longtime Drivers
Every store manager knows that customer service is the heartbeat of retail, but not every challenge is easy to handle. Some customer issues can turn a regular shift into a stress marathon, testing patience, problem-solving skills, and even a … [Read more...] about 5 Customer Issues Store Managers Secretly Dread Dealing With
I love Subway, but there's one location that I won't visit again, ever. A while back, my wife had ordered a Subway party sub for my birthday. When my wife picked it up, she immediately noticed that it was made with the wrong type of … [Read more...] about Would You Boycott a Business for Bad Customer Service?
Customer service is a huge deal to me, and I put my money where the service is. I spend my money, even sometimes going out of my way, at places that treat their customers right. I also have a very long memory when it comes to businesses that have … [Read more...] about Would You Take Your Business Elsewhere After Bad Customer Service?
Many businesses ask for your feedback. Just in the last week I've received requests to answer survey questions from a pizza place and my cell phone provider. Some companies even offer an incentive to fill out the survey such as a free appetizer or … [Read more...] about It Pays To Complain
Experiences can drive our shopping and spending choices as consumers. Customer service is at the top of my list of important attributes for retailers to retain my business. Great customer service will keep me coming back for more, while … [Read more...] about Customer Service Shout Out: Dairy Queen and Flapdoodles
Image courtesy of Stuart Miles at FreeDigitalPhotos.net My wife loves her electric blanket. She naps under it during cold winter Sunday afternoons while I shake my fist at televised football games, and she snuggles under it while we watch our … [Read more...] about The Unbelievable Return Policy At Costco
Image courtesy of Stuart Miles at FreeDigitalPhotos.net Good customer service, integrity and transparency in dealing with customers are important to me. If a company treats me right, they get my loyalty and my continued business. AT&T has been … [Read more...] about AT&T Deceptive With Data Plan Promotion
