How To Send Electronic Items Bought in Costco for Repair
Costco offers tons of products to their customers from TVs and computers to your favorite dipping sauce by the gallon. But what should you do if your new Costco electronic goes wrong? We’re here to clue you in on how to send electronic items bought in Costco for repair.
Which Products Are Covered?
The first thing you should do is determine if your product is available for Costco Concierge. This is a wonderful free technical support service Costco offers to its customers. The products available for this service whether they were purchased from a Costco store or online are as follows.
- Major Appliances
- Security Camera Systems
- Touchscreen Tablets
- Cameras and Camcorders
- Home Theater Systems
- Dvd/Blueray Players
- Computer Monitors
On some of these items such as TVs and computers, Costco offers a two-year warranty from the date of purchase to repair or replace your product. To see if your product qualifies simply reach out to the helpful associates from Costco Concierge who can be reached seven days a week at 1-866-861-0450 from 5 a.m. until 10 p.m. PST.
Costco Concierge representatives will assist you with troubleshooting your product to see if the issue can be resolved over the phone. If your problem is more severe, the representative will get you started with the process of sending in your item for service or a replacement.
How to Send Electronic Items From Costco for Repair
The return deadline for Costco electronics is 90 days from the date of purchase. By far, the easiest way to return something to Costco, no matter if it was bought online or in-store, is to return the item to a Costco warehouse. All you have to do is bring the product to the customer service counter and they will handle the rest. If you don’t live near a Costco or are strictly against leaving your home, there is a return option available online.
Simply visit Costco.com and click on the orders and returns tab on the upper right-hand side of the page. Then submit the order number with the items and press return or replace. After that, just select the products you wish to return by clicking the box next to the item and choose return or replace selected items.
Your options from here on will vary depending on the type of product you’re trying to return. You will be asked for a reason why you’re not satisfied with the product but, as long as it is within 90 days, the reason can simply be that you don’t want it anymore. One of the last steps is to choose your pick-up method and Costco will e-mail you a return shipping label. Just attach the label to the package with the product and use the preferred shipping method you selected earlier.
Though Costco offers service and repair warranties, the actual repairs are done through the product’s manufacturer. Once you hand off your damaged product to Costco they send it to whoever made it and, from that point on, it is best to just contact the manufacturer for updates.
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Drew Blankenship is a former Porsche technician and lifelong automotive enthusiast. Recently, he began writing for several websites and is enjoying the career change. He lives in North Carolina with his wife and their dog Enzo.