Scams of the Season: The 5 Red Flags in Delivery and Return Emails

November 13, 2025

Holiday shopping brings excitement, but it also brings a wave of scams hiding in plain sight. With inboxes full of shipping updates and refund notices, it’s easy to click before thinking. Scammers know this and use fake delivery and return emails to steal money or personal data. Spotting these traps takes a little attention and a few habits. Understanding the red flags in delivery and return emails can keep your wallet—and your identity—safe this season.

1. Unexpected “Delivery Problem” Messages

The most common form of a delivery scam email starts with panic. It might say your package can’t be delivered until you confirm your address or pay a small fee. That’s a classic setup. Real carriers like USPS, UPS, and FedEx don’t ask for payment or personal data through random links. If you didn’t order anything, that’s your first clue. Even if you did, always verify your original order confirmation before taking any action.

These scams often mimic legitimate tracking messages, complete with logos and fake tracking numbers. Hover over the links before clicking—if the web address doesn’t match the official domain, it’s a scam. When in doubt, go directly to the retailer’s site or your account dashboard. Phishing thrives on urgency, so slowing down is your best defense against delivery scam emails.

2. Refund Offers That Arrive Out of Nowhere

Scammers know that everyone loves a refund. You might get an email saying your recent return has been processed or that you’re owed money for an overcharge. The message looks official, maybe even referencing well-known stores. But if you didn’t start a return, that’s your red flag. Clicking “Claim Refund” can lead to a fake site built to grab your card details.

Legitimate retailers process refunds directly to your original payment method. They don’t ask for your card number again. If you’re unsure, check your purchase history or bank statement instead of the email link. The smartest move with any delivery and return email scam is to verify through your account—not through your inbox.

3. Suspicious Attachments or QR Codes

Attachments in delivery or return emails are never good news. Scammers use them to hide malware or spyware. Sometimes they’ll disguise it as an invoice or shipping label. Opening it can install software that tracks keystrokes or steals stored passwords. QR codes are the newer twist—one quick scan can send you to a phishing site without realizing it.

Real delivery notifications rarely include attachments. If a company truly needs you to print a label, they’ll direct you to log in to their website first. Treat attachments in unexpected delivery and return emails like ticking clocks—best left unopened.

4. Poor Grammar and Strange Sender Addresses

Many scam emails still give themselves away through sloppy writing. Awkward phrasing, wrong capitalization, or extra punctuation are signs that something’s off. You might also notice the sender’s email address doesn’t match the brand name. For example, a fake “Amazon” email might come from a random Gmail account or a domain with subtle misspellings.

While some scammers have become more adept at faking logos and layouts, language often gives them away. A legitimate company’s customer service message will read cleanly and use consistent branding. If the tone feels off or the sender’s name looks odd, don’t trust it. A quick search of the sender’s domain can confirm whether it’s real or part of a delivery scam email network.

5. Links That Don’t Match the Brand

Scammers count on quick clicks. Their emails might include “Track Package” or “View Return Status” buttons that look genuine. Hover over any link before you click. If the URL doesn’t start with the company’s official domain, it’s fake. Watch for small details—a missing letter, extra word, or unusual extension can lead straight to a phishing site.

Some messages even redirect through shortened URLs to mask their destination. That’s another red flag. A safe rule: never log in to an account through an email link. Type the retailer’s web address yourself. It takes a few seconds longer, but it can save you from a costly delivery and return email scam.

Staying Smart Through the Season

Scammers thrive on distraction. During the holidays, everyone’s juggling packages, returns, and last-minute deals. That’s why delivery and return email scams spike this time of year. The best protection isn’t fancy software—it’s habit. Verify before you click, keep your accounts secure, and remember that real companies never pressure you through surprise emails.

Every message you receive is an opportunity to pause and reflect. Does it make sense? Did I expect it? If not, delete it. Staying alert keeps your inbox clean and your finances where they belong. What’s the most convincing scam email you’ve seen lately?