Please increase IRS “hold music” funding
I just got off the phone with the IRS because I need to amend my return, and I had a question about interest and penalties. I got some more 1099-INT forms from Stacie’s bank back home after we filed our original return, so I need to file a 1040X (amended federal return).
Starting back in April, because I was an idiot when we filed our 2007 tax return, I had to sit on hold with the IRS for many hours. I learned something then:
The IRS rotates 2 classical songs over and over.
I’m not against classical music, but I’m against how they play them. One of the songs goes from a soft whisper up to an ear-piercing crescendo that no volume button could subdue. I can’t use my speakerphone while on hold at work because even at the quietest setting, people can hear the music 2 doors down. And if I use my headset, I have to hold the phone behind my ear, and hope that I hear when an IRS worker finally picks up the line.
So when I finally resolved my initial problems with my tax return, I figured I wouldn’t have to deal with the music again. But today, I finally got my butt around to calling them before sending in my 1040X (and the accompanying check) to be sure I did it right. Unfortunately for me, people are still bogging down the lines asking about their tax rebates. So I had to sit on hold for 45 minutes for a 5 minute conversation. Luckily, my officemate wasn’t in today so I could close the door and still use the speakerphone.
So please contact your congressman to increase the IRS’ budget to “hold music”. Preferably something in the medium volume range. Thank you.
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That’s really funny. You would think they would have some voice explaining how you can access faq’s or other info on the IRS website. Or, maybe the government could make some money selling adspots while you wait:)
You think YOU have it bad? What if you were a CPA, having to sit on hold with the IRS for hours on end, day after day, month after month, year after year. And no, they haven’t changed the music in ten years that I know of!
That was one of the reasons I went and got myself a job that didn’t require me to sit on hold with the IRS. I was dreaming it in my sleep!
i heard 50 cent was looking for some new gigs.
There are a lot of businesses that allow you to leave a call-back number. You may not get your answer as quick (I haven’t tested this), but you don’t have to waste so much time, they call you, and you get a real person right away!
However, I don’t think the CRA (the Canadian version of the IRS) has implemented this yet…. I don’t remember what their hold music sounds like, thankfully I don’t have to call there too often.
The song with the earpiercing-crescendo wasn’t Haydn’s Symphony No. 94, was it? It’s known as the “Surprise Symphony.”
I have to say, be careful what you wish for. At a former job, we requested that the wait music for our conference call be changed from the same classical song it had been for years.
What we got instead? I don’t even have the words. Actually, I have two: xylophone and keytar. Sigh. Thanks for the laugh!
OMG! You feel my pain. I’m on hold right now (have been for 30 minutes).
This is so true:
“One of the songs goes from a soft whisper up to an ear-piercing crescendo that no volume button could subdue. I can’t use my speakerphone while on hold at work because even at the quietest setting, people can hear the music 2 doors down. ”
It’s the most annoying thing ever
OH YES MOST DEFINITELY LOL ONLY 15 MINUTES IN NOW IM SHIVERING WITH EXCITEMENT FOR THE NEXT HOUR I GET TO LISTEN TO THIS MUSIC. ATLEAST THERE ARE SOME FUNNY WEBSITES TO READ ABOUT OTHERS WITH THE SAME ISSUES
OUR REPRESENTATIVES ARE STILL HELPING OTHER CUSTOMERS PLEASE CONTINUE TO HOLD….
SCREECH SCREECH LA LA LA LA SCREECH SCREECH SCREECH…
I WASNT AWARE EITHER THAT WE WERE “CUSTOMERS OF THE IRS” LOL ILL SHOP SOMEWHERE ELSE HAHA
OK, I’m on hold right now and was trying to figure out what the 2 songs are, so I did a search and came up with this forum. LOL, this is so funny! I thought maybe it was my imagination that there were only 2 songs playing over and over. So I recognize both and would like them at a normal volume. Anybody familiar with classical that can name these tunes for me? I think the one song was played in the original Bad News Bears!
I asked the IRS lady if she knew what the 2 songs were, LOL, and she said no, they never get to hear them (I suggested she call in sometime just so she can get the full effect). She did say she gets LOTS of complaints from the callers and she wishes they’d just find a nice smooth jazz radio station to play, at a normal volume.
Anyway, if anyone else wanders in looking for the names of the songs:
1) Mozart: Eine Kleine Nachtmusik-Serenade No. 13 in G major-1st Movement
2) Tchaikovsky: The Nutcracker-Waltz of the Flowers
There are alot of different versions out there, but the ones I found that seem to be the IRS versions were on an album called Classical Moods-100 Top Classical Favorites of All Time (searched I-Tunes).
Only 24.99 for the album…. surely the IRS could swing that, and then they’d have 100 songs to rotate through!