Comments on: I’ll Refund That for You THIS Time…

By: Flaime

Flaime — Tue, 01 Apr 2008 14:55:13 +0000

You can complain about it, but customer service no longer matters in American business. It’s a Milton Friedman world where nothing, not ethics, not customer service, not criminal behavior, matters as long as the company makes money.

By: Glblguy

Glblguy — Wed, 26 Mar 2008 12:35:32 +0000

I got this kind of response from Time Warner one time when they tried to charge me for a movie we didn’t rent (we weren’t even home).

My response was “Ok, well as a courtesy to you I won’t switch to DirectTV THIS time.”

Really irritates me when they do this.

By: Cheryl

Cheryl — Tue, 25 Mar 2008 19:34:55 +0000

I feel your pain. I just recently rented a car from Enterprise, too. I had just been in an accident with my car and my mind was on about ten other things when I was signing up for the rental. However, about two blocks from their office, I recalled the Enterprise guy saying something about there being 1/2 tank of gas in the car. So I checked the gauge — it was now firmly stating “1/4″ tank! So, as soon as I got to where I was going, I called them and complained. Thankfully, they took my word for it and adjusted the gas notation to 1/4. That said, it did leave a foul taste in my mouth that the guy would say 1/2 tank to begin with. I will certainly be paying more attention when renting cars (from anyone) in the future.

By: Tom

Tom — Tue, 25 Mar 2008 18:03:58 +0000

dude,

good call… the one huge benefit of Enterprise is local offices. I was more thinking of renting for travel/vacations/etc. In those cases I always choose National/Alamo (used to be Enterprise), but I used Enterprise when my car was in the shop 2 months ago.

Although, about 6 months ago my wifes car was in for repair and they gave us a Chevy Cobalt that stank of smoke. We brought it back and requested another they told us, No that can’t be, our cars are non-smoking! She sat in the dang thing to get the mileage!

By: Laura

Laura — Tue, 25 Mar 2008 15:45:46 +0000

The credit union where I have my car loan does that all the time. They misapplied the payment and then they do the favor of fixing it!

I had a similar experience with the gas tank bringing back a moving truck. To avoid paying $6/gallon to fill it to the 1/2 way line, I put more in. So after putting 14 gallons in, it jumped from 3/8 to 5/8. It was frustrating because I did three fills, and only on the third did he gauge move.

By: Clever Dude

Clever Dude — Tue, 25 Mar 2008 14:35:43 +0000

Tom, my one issue is that there are about 10 Enterprises in short walking or driving distance from my home, but the only other company is Hertz (just one shop about a mile away). I don’t rent from airports because the closes one is 20-30 miles away.

The neighborhood Enterprise locations are always great, but the ones in auto dealerships tend to be a little snooty or too busy to spend much time with you. But this is only the 2nd dealership site I’ve worked with so I might be generalizing too early.

By: Tom

Tom — Tue, 25 Mar 2008 14:28:41 +0000

dude,

To answer your question… no, it shouldn’t. I used to rent from Enterprise, but then switched to National/Alamo after using them (and liking them) for business trips and when they offered free Emerald Club membership (basically reserve your car online, get dropped off at Emerald lot, pick out car, and go, no hassle). I found that using Enterprise was way too much of a hassle in general and the other chains like National didn’t bother you at all w/ all of the insurance, walk around the car crap. I’ve rented from National/Alamo 20+ times last year w/o incident.