Emailed Lowe’s CEO and got a quick response
While reading through my Google Reader feeds, I happened upon a post with Robert Niblock’s contact information. Robert is the ” First Vice Chairman, Chairman, President & CEO” of Lowe’s Corporation. I decided to email him.
But I wasn’t emailing to complain. Rather, I was emailing to praise Lowe’s. Here was my email, with some identifying information edited out:
Subject: Cheers to Lowe’s
I found your email via consumerist.com. I just wanted to say that I actually enjoy shopping at Lowe’s, specifically when compared to Home Depot. The stores are always clean and well laid out, the workers are helpful and courteous, and the prices are usually better. I just wish that Lowe’s was closer to us in Rockville, MD. The closest is in The Kentlands in Gaithersburg, MD, which is about x miles away. In comparison, the Home Depot is only about x miles away. Sadly, I must give them my business due to time constraints and the cost of the extra gas. I wish there was a closer, more convenient Lowe’s to the xxxxx zip code!
And just 9 minutes later, I got a response from ole’ Bob’s blackberry:
From: Niblock, Robert - Robert A
Micheal, thanks for your feedback. We will continue to try and get a store more convenient to your home. Take care.
————————–
Sent from my BlackBerry Wireless Handheld
He actually spelled “Michael” wrong, but that’s ok. I can understand how his thumbs might be tired after probably receiving a few hundred emails already, thanks to The Consumerist. Honestly, I didn’t expect any email back, although I WAS hoping for a coupon (hint, hint).
I really do like shopping at Lowe’s, just like I said in my email. I’ve visited about 5 different Lowe’s across 4 states, and probably the same number of Home Depots, and the comparison is always the same between the two. But my father-in-law explain it to me that Lowe’s is more for professional contractors who know what they want, need fast access to it, and don’t tend to carry stuff around needlessly and drop it wherever they want. Home depot is, well, the opposite.
What are your thoughts on shopping at Lowe’s? What about Home Depot?
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Yep Lowe’s rocks! They eve have a military discount if you are active military, reserves, or retired. Just show your ID!
One time in Lowe’s service sucked. I started to walk out and shouted, “If I wanted to be ignored I’d go to Home Depot!” In seconds the manager was there and he corrected the staffing issue in that department.
It’s great to see a company where the employees take pride in their work and do not just feel they are here until their shift is over.
I just find the people at Lowes to be more informed and helpful than at Home Depot and overall it just feels like a better experience every time we shop at one. Based on my experience my preference is for Lowes over Home Depot
Always nice that a busy executive can find time to respond to customer email. Guess I’m spoiled that I have a Lowes 5 minutes away, and another 10 minutes away.
Wow - that’s very impressive. If only i can get MY boss to respond to messages that quickly
i don’t think professional contractors use home depot or lowes, they go direct to specialized supply houses (plumbing suppliers, tile/flooring stores, lumber yards, etc)
I’m also a Lowe’s fan. Home Depot was actually created for contractors, while Lowe’s strategically decided to cater to everyday homeowners. That’s a big part of the reason why tons of homeowners prefer Lowe’s–especially women, who they actively court. I love that the CEO wrote you back, but I’m kind of surprised you didn’t receive any kind of special offer or discount.
I find it hard to find prices posted in Lowe’s, so I rarely go. Besides, I prefer to shop at locally-owned stores when possible.
You don’t ever need a coupon for a 10 % discount at Lowe’s. Here’s an insiders secret: every sales associate is authorized to give a 10% discount to any customer who says they saw it for less somewhere else (no documentation required) or who gives any other plausible reason.