I just read this short article this morning about a couple whose truck was destroyed by fire on the way to the dealer to trade it in.
The article didn’t state any dollar figures, but in the end, the dealership still accepted the truck as a trade-in. Now did they pay the agreed-upon price or just scrap rates? I don’t know, but if they paid the original price, then I commend them for their honesty and integrity.
When I traded in my Acura for my Honda Ridgeline 2 years ago, the Carfax report indicated it had frame damage (which it didn’t), but they still gave me fair market value as if the car didn’t have the damage (and I got the truck for invoice price too). And that’s why I would still recommend that dealership to anyone (Herson’s Honda in Rockville, MD), even if I can’t really recommend their service department. Honesty still matters very much in this day and age. It’s not always about the money.